All Flight Knight suitcases come with a standard 12-month warranty from the date of delivery.

An extended 5-year warranty is available for registered customers. To qualify, customers must register their suitcase within 30 days of delivery, registration can be completed here and is FREE of charge.

Our warranty covers defects in materials and workmanship and does not cover damage caused by regular wear and tear, misuse, abuse, unauthorized repairs, or cosmetic damage such as scuffs, bumps and scratches, and particularly those which do not have an impact on how the case is used, or it's overall functionality.

In the event of a defect covered by the warranty, Flight Knight will offer to repair the item, or will provide an identical replacement. If an identical replacement is not available, store credit for the value of the damaged case will be issued, which will be available for 12 months from the date of issue.

Warranty is only applicable to orders placed with Flight Knight directly, either via our online store, or authorised retailer stores.

Second hand items are not covered by any warranty, regardless of registration.

If an item is purchased via any 3rd party seller, or unauthorised reseller, your item will not be eligible for any warranty cover.

In the event you need to make a warranty claim, please email us at support@flightknight.com with your proof of purchase, a brief description of the issue, along with any accompanying photos or videos. 

Flight Knight reserves the right to modify or discontinue its warranty terms and conditions at any time without prior notice.

--------------------------------------------------------------------------------------------------

Please note: 

• Proof of purchase MUST be provided (ie. #100000 order number), without this we will not be able to process your claim.
• Cosmetic damage and general wear and tear from product use are NOT covered under our policies.
• Please be aware that Flight Knight does not cover shipping costs to any country other than that of the original delivery Address. Flight Knight is not liable for customs fees or charges imposed by the courier for warranty replacements and any such charges will need to be borne by the recipient.
• Resolution options may vary depending on your location, itinerary, availability of products, etc

Flight Knight reserves the right to modify or discontinue its warranty terms and conditions at any time without prior notice.